Assertiveness at Work for Legal Professionals

Assertiveness is about effective communication, appropriate behaviour and positive mental models. By steering a path between aggressive and submissive behaviour, assertive individuals are able to develop highly productive, positive and enjoyable working relationships.

This course looks at skills and techniques to help delegates deal with difficult or emotional clients, communicate clearly with demanding or aggressive people and discuss thorny issues such as money and fees with confidence. The course uses psychometric assessments to help delegates gain a new perspective on their
behaviour and mental models.

Delegates will take part in practical exercises, interactive sessions and discussions to help build their understanding of the underlying causes for unassertive behaviour and will learn how to develop their confidence and assertiveness with a range of techniques and models developed by communication experts.

 Who would benefit from this course?

This programme has been designed for people of all levels who wish to improve and develop their assertiveness and self confidence in their professional relationships.

 Full list of learning outcomes:

Delegates will:-

1. Learn how and when to use assertive behaviour
2. Deal with fear and lack of confidence
3. Overcome barriers to assertiveness
4. Cope with criticism and give constructive feedback
5. Build powerful assertiveness techniques
6. Understand why you feel the way you do and how to modify your mental models
7. Learn to focus on positive outcomes
8. Use body language and other techniques to support your assertive behaviour
9. Identify personal behavioural positive/negative triggers
10. Explore the impact of positive inner dialogue
11. Learn the value of listening, understanding and saying what you think and feel
12. Produce an assertiveness action plan to help consolidate learning

 Typical Agenda:

(will vary depending on your specific needs)

• Introductions and icebreaker
• Objective setting
• Exactly what is Assertive behaviour - and what it is not!
• A chance to examine aggressive and submissive models of behaviour
• Learning how to say no without guilt
• Practicing assertive verbal and non verbal language
• Identifying our personal behavioural positive/negative triggers
• Exploring the impact of positive inner dialogue
• Enjoying being in control and confidently prepared for potentially difficult situations
• Recognising and dealing with fear
• The six key elements of assertiveness
• Giving and receiving feedback
• A self-perception questionnaire and analysis
• Planning for realistic changes
• Evaluation and close

 Forthcoming courses

Open courses

Please call for details

In-house courses

This course can also be delivered at your offices for small groups of up to 10 people. This is a cost effective option and allows us to tailor the course content to the nature of your work and precise needs.

Please contact us for further details on 0845 2260624 or by email.