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3i Group ABNA Ltd ACI Worldwide Ltd Alexandra Plc Amlin PLC BBC Bio Products Laboratory Bradford & Bingley PLC Britannia Airways British Red Cross Budgeons Cambridgeshire Council Carphone Warehouse Chevrolet Churchill Insurance CIPD City Inn EPR Architects Essex Police Forensic Science Service Fred Olsen Cruise Lines Game Stores Group GCHQ Halfords Help the Aged Heritage Lottery Fund Hyatt Regency London Ikon Office Solutions PLC Ipswich Building Society JCB Sales Josiah Wedgwood Keoghs Solicitors Kingfisher PLC KPMG Ladbrokes Land Registry Lloyds TSB London Business School Macmillan Publishers Manpower Moat House Hotels Morgan Stanley National Autistic Society Natural History Museum NBC Universal Television New Look Retailers Northumbrian Water Ofcom One NorthEast Pepsico Remploy Reuters Revlon Royal Opera House Russell Cooke Solicitors Sandown Park Southern Water Thameslink Rail The Body Shop The British Museum The Children's Mutual The Premier League The Red Cross The Scout Association Thomsonfly Ltd Tiscali Toshiba Trafficmaster Transport for London UNICEF Unwins Wine Group Virgin Money Vodafone Waitrose Westminster City Council Wilkinsons	Human Resources Topics Any of the following HR courses can be delivered as they are described here or adapted to meet your specific needs head-on. Alternatively, elements of two or more courses can be combined to create a new course designed just for your organisation. HR-Training & Development Courses >> 360 Degree Appraisal Design and Delivery This workshop provides you with a complete, step-by-step guide to the development and implementation of a bespoke 360 degree appraisal systmen for your organisation. Highly practical, but augmented with the latest theory and thinking, this course teaches a comprehensive range of skills from question writing to feeding back the results. >> Competency Based Interviewing A highly practical and hands-on HR course where you will develop the skills and knowledge to conduct professional, effective interviews in a safe, supportive environment. As well as practical skills like questioning techniques and record keeping delegates will also learn about key relevant legislation and best practice frameworks. >> Discipline and Grievance Case Handling This course offers an accessible and enjoyable entry to a complex and sensitive subject. Combining practical exercises on conducting grievance interviews with research skills and developing legal knowledge this course covers all of the most vital topics. Delegates will also receive training in key interpersonal techniques to help deal with difficult or emotional people. >> Performance Management A hands-on, practical look at the skills vital to getting the best possible performance from your team. Covering appraisal interviewing and dealing with difficult people as well as goal setting, coaching and delivering honest, productive feedback, this HR course is a comprehensive introduction to this important subject. >> Recruitment and Selection Covering a wide range of topics from identifying staff requirements and preparing a job description through to making the final selection, this HR course covers all you need to know to make effective recruitment decisions. By covering the entire process the course builds a complete theoretical picture as well as practical skills such as writing an application form and interviewing. The course also covers termination of employment, maternity and retirement issues. All of our HR-Training & Development Courses are available in-house.	Contact: 0845 2260624 info@cambridge-ed.com Cambridge Executive Development Supports: