Communication Skills Training - key communication skills for professionals UK wide

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3i Group ABNA Ltd ACI Worldwide Ltd Alexandra Plc Amlin PLC BBC Bio Products Laboratory Bradford & Bingley PLC Britannia Airways British Red Cross Budgeons Cambridgeshire Council Carphone Warehouse Chevrolet Churchill Insurance CIPD City Inn EPR Architects Essex Police Forensic Science Service Fred Olsen Cruise Lines Game Stores Group GCHQ Halfords Help the Aged Heritage Lottery Fund Hyatt Regency London Ikon Office Solutions PLC Ipswich Building Society JCB Sales Josiah Wedgwood Keoghs Solicitors Kingfisher PLC KPMG Ladbrokes Land Registry Lloyds TSB London Business School Macmillan Publishers Manpower Moat House Hotels Morgan Stanley National Autistic Society Natural History Museum NBC Universal Television New Look Retailers Northumbrian Water Ofcom One NorthEast Pepsico Remploy Reuters Revlon Royal Opera House Russell Cooke Solicitors Sandown Park Southern Water Thameslink Rail The Body Shop The British Museum The Children's Mutual The Premier League The Red Cross The Scout Association Thomsonfly Ltd Tiscali Toshiba Trafficmaster Transport for London UNICEF Unwins Wine Group Virgin Money Vodafone Waitrose Westminster City Council Wilkinsons	Communication Skills Training Any of the following communication skills training courses can be delivered as they are described here or adapted to meet your specific needs head-on. Alternatively, elements of two or more courses can be combined to create a new course designed just for your organisation. Communications Skills Training Courses >> Advanced Negotiating This workshop builds on our Effective Influencing and Negotiating Skills courses and is focused on developing these skills to an even higher level. In this workshop there will be plenty of scope to consider negotiating strategy and psychology, and we will share our personal successful negotiating gambits and offer colleagues the opportunity to practice using them over the course of the day. >> Business Report Writing This workshop aims to take the pain out of writing formal business reports, by offering some straightforward and practical solutions. Everything from getting started to finessing the finished article will be shared according to the stated wants of delegates on the day. >> Customer Service Skills This communication skills training course looks at everything that goes on above and below the surface of excellent customer service so that there can be no justification for anything but the most favourable impressions being left behind. Over a practical day we will actually be looking at the bottom line - that delivering consistently excellent customer service is challenging and requires a conscious awareness of what not to do, as much as what to do. >> Effective Communications This practical and comprehensive two day course helps delegates develop effective communication skills, from influencing and negotiating to presenting and dealing with conflict. The course builds confidence as well as skills and knowledge and offers the complete communication skills training programme. >> Effective Influencing Our one day course on Effective Influencing Skills offers colleagues a firm foundation and understanding of everything that is going on under the surface of effective persuasion, including how each person’s style can help and hinder certain scenarios. A practical and 'hands-on' day. >> Effective Meetings This workshop will help delegates learn how to get more from their meetings, to use their time more effectively and to ensure that decisions are made and carried through to practical action. A highly interactive, practical and lively course. >> Negotiation Skills A highly practical one day communication skills training course that will help you develop the skills and confidence to obtain favourable outcomes from even the toughest negotiators. >> Networking Skills Networking is all about making productive new contacts and developing existing ones in a wide range of environments, from casual chats through to formal business events. This networking course teaches what you need to know to be a great networker: you must know what you are tryng to achieve and how to go about achieving it; how to build trust, openness and relationships in order to share useful knowledge, contacts and information. >> Personal Impact This course offers a practical approach to developing your personal impact and assertiveness. Through reflection, group work and discussion you will explore what drives your thoughts and feelings and how this translates into the impact that you have on others. You will examine ways of gaining greater control in your interactions and improving your personal effectiveness. >> Presentation Skills A highly popular and effective presentation and public speaking course designed to boost confidence, help you deal with nerves and deliver interesting and convincing presentations with real impact. Lots of practice and expert feedback. >> Successful Business Writing This one day workshop focused on written communication skills training shares a variety of useful tools and practical tips to support successful business writing. Everything you need to do to ensure that your written words make their intended impact. For all those who need to produce writing that consistently meets the highest professional standards, it will answer all of those questions you never dare ask - and more. All of the above communication skills training courses are available in-house.	Contact: 0845 2260624 info@cambridge-ed.com Cambridge Executive Development Supports: