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 Effective Communication Skills

Next open course date: in-house only, contact us for details
 
Available in-house: Yes, please contact us for details.

 
 
20 second overview
 
This practical and comprehensive two day course helps delegates develop effective communication skills, from influencing and negotiating to presenting and dealing with conflict.  The course builds confidence as well as skills and knowledge.

> Presenting your ideas effectively
> Dealing with difficult situations]influencing others
> Rapport building techniques
> Assertive communication
> Active listening
> Getting your message across
> Developing confidence

 

 Key Benefits of this Course
  • On this course you will develop your ability to communicate effectively.  You will develop your understanding of your own personal style - its strengths and weaknesses – and will learn ways of building on those strengths.  You will develop confidence to use a range of approaches to communication.
  • Your organisation will benefit from your increased confidence and effectiveness and your ability to provide a model of effective communications practice.
     


Course Rationale
 
 
Communication is a crucial leadership skill.  Without effective communication organisations waste the energy and commitment of their people, and lose the confidence of their customers and partners.

Communication is not just about transmitting information.  It is also about securing the engagement, confidence and trust of our audience.

Whether dealing with people over the phone, face to face, in meetings or in presentations, understanding how to transmit your message clearly and confidently is key to how your ideas are received, how your influence is felt and how others perceive you and your message.

We all communicate all the time.  The course helps you ensure that what you are communicating really contributes to your effectiveness and the success of your organisation.
 
 


Course Content
 
The content of the course will be adjusted to meet the specific needs of participants.  Some of the most commonly covered topics are:
 
  • Communicating for impact
  • The dynamics of communication
  • Getting your message across
  • Developing assertiveness
  • The importance of first impressions
  • The 30 second influencer
  • Building rapport
  • Essential presentation skills
  • Essential negotiating skills
  • Structuring communications
  • Giving effective feedback
  • Dealing with feelings
  • Dealing with conflict and worst case scenarios
 

 
A Note from the Trainer
 
"This is always a lively and highly interactive day, which gives you the opportunity to develop confidence and skills, working with a small group of people dealing with similar challenges in their organisation.

"There is some useful communication theory which I include in the day, but mainly I take a practical approach, focusing on the needs which you and your fellow delegates identify.  I always provide plenty of opportunities for practice and feedback, so that you leave the course with new skills and greater confidence in yourself as a communicator
"I have wide experience of developing communication skills in all sorts of organisations in UK and internationally; I am confident that you will have a constructive and enjoyable day."

 
 


Delegate Feedback for this Course
 
 
For delegate feedback for our courses please click here.
 


Booking this Course
 
Open course: in-house only, contact us for details
 
 
In-house courses: This course can be adapted to your needs and delivered at your offices. Please click here for further details of in-house training or contact us for details.
 
 
Email: info@cambridge-ed.com
Call: 0845 2260624
 

 


Contact:
0845 2260624
info@cambridge-ed.com

 

 

Cambridge Executive Development Supports: